We also offer clients an extensive range of hair care products to buy when you visit so you can maintain that salon feel at home.

So we welcome you to join the family of Lisa 'N' Girls and experience the difference!

Monday & Tuesday                 09:00 - 17:00

Wednesday & Thursday        09:00 - 21:00

Friday                                            09:00 - 19:00

Saturday                                       09:00 - 17:00

Sunday                                          Closed

Lisa 'N' Girls

32 Station Road

Chingford

London

E4 7BE

phone: 02085291036

E-mail address: lisangirls365@yahoo.co.uk

Customer Complaints Policy:

At Lisa N Girls Hair Salon, we are committed to providing every client with a high standard of service and ensuring you leave feeling happy with your hair. While we strive for excellence with every appointment, we understand that occasionally things may not go as expected.
If you are dissatisfied with any aspect of your service, we encourage you to let us know as soon as possible so we have the opportunity to resolve the matter promptly and fairly.

Our Complaints Process:

If you are unhappy with your service, please speak to your stylist before leaving the salon where possible, or contact us within 7 days of your appointment.
When you contact us, please explain your concerns and, where appropriate, provide photographs so we can better understand the issue. We may ask further questions to ensure we have all the information needed.

Assessment:

To fairly assess any complaint regarding a hair service, we ask that you do not visit another salon or attempt to alter your hair before we have had the opportunity to inspect it.
We will arrange a suitable appointment for you to return to the salon so that a member of our management team can assess your hair in person and discuss the best way to resolve your concerns.

Corrective Services:

If we agree that the result does not meet the standard expected, we will offer a complimentary corrective appointment where appropriate. This may be carried out by your original stylist or, if suitable and available, another member of our experienced team.
Our priority is always to achieve the result originally agreed wherever reasonably possible.

Refunds:

As a professional salon, we must be given the opportunity to inspect and, where appropriate, rectify any concerns before a refund can be considered.
To be eligible for a full refund, the following conditions must be met:

* We have been contacted within 7 days of the original appointment.
* We have had the opportunity to assess the hair in person.
* We have been given a reasonable opportunity to rectify the issue.
* The hair has not been altered or treated by another salon before our assessment.

If, after assessment and any reasonable attempt to rectify the issue, we are unable to achieve a satisfactory outcome, a partial or full refund may be offered at the discretion of Lisa N Girls Hair Salon.

Our Commitment:

We treat every complaint seriously and professionally. All concerns are handled fairly, respectfully and confidentially, with the aim of reaching a positive outcome for both our clients and our team.
We value your feedback as it helps us continually improve the service we provide.

Please note that dissatisfaction due to a change of mind, unrealistic expectations, or requests that differ from the agreed consultation outcome may not be eligible for a complimentary corrective service or refund.